ABSTRACT

From an organisation by functions to an organisation by processes

Within lots of companies the organisational structure consists of traditional working departments, where all the employees are assembled in the same division. These last generally are: sale and purchase department, production, research and development department, marketing, human resources, distribution. Finance. In the context of an organisation by functions people are engaged into different departments and, in general, have their career always in the same functional division.

Companies by functions are generally established in order to satisfy managements' requests, while one process-aimed company fulfils customers' expectations. Sooner or later companies will realise it is necessary for them changing their internal organisation. Being aimed to processes is required by any company that wants surviving within a more and more competitive Market.