Since its introduction in 1990, the Balanced Scorecard has been embraced by corporations around the world. For-profit Companies have used the system to generate improved financial results, align employees with strategy, base resource allocation decision on Company goals, and improve collaboration. Nowadays many organizations have a mix of financial and nonfinancial indicators and they dutifully monitor them on a monthly or quarterly basis. However, this ad hoc collection of indicators does little to provide them with a guide for executing their strategies. What separates the Scorecard from other systems is the focus on cause and effect. The objectives and measures chosen for Balanced Scorecard should weave together through the four perspectives (customer, internal processes, employee learning an financial) to tell a strategic story…………

Giuseppe Monti

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